You may ask to access, correct, or delete personal data we hold about you, and you may object to or restrict certain processing where the law allows. If a request cannot be fully granted, we will explain the reason in practical terms and limit our response to what is permitted.
Available rights depend on the nature of the data and the legal basis for keeping it.
Requests
How to Make a Request
To protect privacy, we may ask for enough information to confirm your identity and understand the request. Once verified, we will review the request, respond within a reasonable period, and tell you whether any limitation applies because of law, security, or the need to complete a service already in progress.
Verified requests are reviewed before any action is taken on the record.
Data Retention
Retention and Deletion
Inquiry records are kept while we are handling the request and for a reasonable period afterward. Booking, delivery, and accounting records are retained as needed for service administration, dispute handling, and legal obligations. When data is no longer needed, we delete it or anonymize it where appropriate.
We keep data only as long as needed for the request, booking, or legal recordkeeping purpose.
Policy Updates
Policy Changes
If this policy changes in a material way, we will update the notice on the website and may use a reasonable direct channel when a change affects an active request or booking. The version in force is the one published at the time of your visit unless a later notice states otherwise.
We may revise this notice when our practices, services, or legal obligations change.